Resolve CarPlay Glitches Hamilton Upgrade Kits LexusUpdated 4 days ago
We believe Hamilton Upgrade Kits are more reliable than most factory CarPlay systems. This is a bold claim, but it's evidence of the fact that even the newest systems from car manufacturers encounter glitches with CarPlay. We are here to help.
Hamilton systems are designed to be reliable and function as close to OEM equipment as possible. When things go wrong with wireless CarPlay, follow these steps to reset and resolve your issues. Of course, if you still have issues altering following this guide contact Hamilton customer service (919) 858-2890 or [email protected]
This is the most important note of the document: Above all the critical step is to completely watch our Audio and CarPlay setup guides for your product located here.
Our devices expect you to delete your factory Bluetooth pairing records and only use the Hamilton network with your factory radio set to AUX mode. We show how to do this for every type of car. We are adding brand-new CarPlay technology to car radios using technology from 2007. It is critically important to familiarize yourself with all of our setup steps, as this is not as intuitive as a brand-new iPhone.
If any of your glitches are audio related, you need to review the Audio and Setup guides. These steps are for CarPlay that will not pair or stay paired consistently.
Once one of these steps solves your issue, you can stop without needing to process to the next step.
STEP ONE - Delete and Re-Connect.
If your wireless CarPlay will not pair or is causing glitches, first follow these steps.
Priority 1) Erase all devices from the Hamilton Upgrade Kit & Erase Hamilton Pairing Record from your iPhone
Here is a video that shows you how to erase all devices from the Hamilton Upgrade Kit.
1. In CarPlay, tap the "Hamilton" icon to exit to the Hamilton underlying home screen > Tap "Bluetooth" on the Hamilton underlying home screen > Tap the delete button.
2. On your iPhone, Open Settings > Bluetooth > Locate your "Hamilton-1234" device > Tap the blue (i) > Tap "Forget Device"
Now back to our Audio and CarPlay Setup Guides and Re-Pair Your iPhone and make a fresh wireless CarPlay connection.
STEP TWO - Delete and Re-Connect (Again). This Time Resetting Network Settings.
If your phone will still not pair or is causing glitches, follow these steps:
1. Follow the steps from STEP ONE to clear all Bluetooth devices again off the Hamilton device.
2. Instead of simply deleting the device on your iPhone, you are going to reset your iPhone network settings. A video below shows how to do this.
On your iPhone open Settings > General > Tap "Transfer or Reset iPhone" > Tap "Reset" > Tap "Reset Network Settings" > Enter Password on iPhone.
STEP THREE - Changing the WiFi Channel Used by Wireless CarPlay.
If your phone still will not pair or is having CarPlay glitches (CarPlay crashing or not staying paired), we want to change your WiFi channel.
CarPlay uses Bluetooth to initiate a connection but then switches over to a proprietary-style WiFi connection. You never need to manually make a WiFi connection. This is from Apple's design plan of CarPlay, and not from Hamilton.
This means (1) You need to make sure WiFi is enabled on your phone when you get in the car if you want CarPlay to connect and (2) You need to make sure your phone is not connected to a hotspot or another WiFi network. CarPlay is going to automatically grab your phone's WiFi; there is no manual WiFi action needed.
If something in your vehicle is interfering with your WiFi connection (a stray frequency), it can cause CarPlay glitches. The Hamilton Upgrade Kit can change which Chanel (frequency) it uses for WiFi. Follow the below video to do this.
1. From the Hamilton underlying OS (accessible in CarPlay by pressing the "Hamilton" icon, Select "Settings" > Select "System" > Select "WiFi" > Select "Channel" > Change to the next available channel. We recommend testing them one-by-one.
2. After changing the WiFi channel you need to reboot your device by turning your car off for at least 5 minutes and back on again next time you are ready to pair.
STEP FOUR - Check the Placement of Your WiFi Antenna.
1. We discussed how CarPlay uses Bluetooth to initiate the wireless connection, but then automatically takes over your phone's WiFi network. The black antenna with the white adapter is your WiFi bluetooth antenna. If your WiFi antenna is placed on a surface of metal it can cause interference.
2. Make sure your WiFi antenna is in fact connected (and that you did not forget it) and it is not attached to the Hamilton metal box or any metal surface.